With our simple returns process, you can shop with Signature Life worry free.
Purchases from signaturelife.com are eligible for return within 30 days of delivery (excluding clearance items). Upon arrival, returned items will be inspected to ensure all original parts and/or pieces are included in the return. Once the item has been inspected, the customer will receive a full refund for the purchase amount.
Signature Life will pay return shipping in cases of defective product and/or mis-shipment. In all other cases, the customer is responsible for return shipping.
Signature Life products can be registered for a 100% Lifetime Satisfaction Guarantee. To register your product for this guarantee, visit signaturelife.com/product-registration.
Signature Life products can be registered for a 100% lifetime satisfaction guarantee, which means you can purchase with confidence knowing that Signature Life will stand behind its products. If you are unsatisfied with a product, a customer service agent will work with you to ensure complete satisfaction.
To register your product for this lifetime satisfaction guarantee, visit signaturelife.com/product-registration.
After a product is registered it is covered by our 100% Satisfaction Lifetime Guarantee.
Our guarantee does not include normal wear and tear items such as brake pads, hand grips, wheels, ski glides, etc. Replacements parts are available for purchase as needed.
In the event that a damaged or defective product is delivered to you, please contact Signature Life’s customer service team immediately at 1-800-506-9901 and they will work to resolve the situation. In preparation, please have the following information available:
In most cases, Signature Life will ask that the item be returned for inspection. Returns should be made in the original packaging if available and Signature Life will refund the cost of return shipping.
A refund can be expected within four weeks of your package arriving at our processing facility. In most cases refunds will be completed sooner, but depend on the following factors:
You will be notified by email with the details of the refund. All refunds will be issued back to the form of payment used to make the purchase.
Signature Life encourages all customers to inspect the contents of their package(s) upon delivery. If any items or pieces are missing, please contact the customer service team at 1-800-506-9901 within 72 hours of delivery and we will send the missing item or pieces to you.
Replacement parts are available to purchase for any pieces that may be lost over time.